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Help Centre Guide

Get up and running with NLR using step-by-step guidance and helpful resources.

Community

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Still don't have the answers you are looking for? Submit a request for our Customer Service Team to assist!

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Assembly Videos

View our Archive of Assembly Videos for our products.

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Live Chat (Work in Progress)

Get in touch with one of our Customer Service agents via our Live Chat.

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Video tutorials

Step-by-step assembly video walkthroughs.

Announcements

Latest updates, new feature launches, scheduled maintenance, and important notices.

Return Policy

Eligibility windows, conditions for returns, refund timelines, and how to start a return.

Account Management

Manage your profile, password and notifications.

Categories Page

Content organised by category, including Racing, Flight, Motion Products and more.

Getting started

Complete onboarding, and learn the basics in a few quick steps.

Frequently asked questions

Everything you need to know about our Help Centre

What is the Help Centre?

The Help Centre is your self-service support hub — a searchable library of articles, guides, and how-tos that help you find answers without waiting for a support agent. It covers everything from getting started to troubleshooting common issues.

How do I search for an Article in the Help Centre?

Use the search bar at the top of the Help Centre page. Type a keyword or phrase related to your question and matching articles will appear instantly. You can also browse by category if you prefer to explore topics manually.

Do I need an account to use the Help Centre?

Most articles are publicly accessible without an account. However, signing in lets you track your support tickets and view your request history.

How often is the Help Centre information updated?

Our support team reviews and updates articles regularly, especially when products change or new features are released. The last-updated date is displayed at the top of each article so you can always see how current the information is.